Support

FAQ

Straps:
  • What watches are the straps made for?
    Right now we are only making straps for Apple Watch, however stay tuned and we will let you know if we add straps for other products next year. To keep up to date follow us on Instagram and Facebook!
  • What models do you support? What sizes are available? 
    We support all Apple Watch Series 1, 2, 3, 4 and 5. We also also support both screen sizes (so 38mm/40mm and 42mm/44mm).
  • What if I have a large or small wrist? Are there different sizes available?
    Like Apple and other brands, we try to support most wrist sizes.  Inside the box we include two lengths of strap, and we’ve found so far this does indeed fix most wrist sizes.  Drop is a line at hello@mobyfox.com.au if you have any doubt.
  • What's in the box?
    One short-strap end with clasp, and two long-strap ends (the ones with the holes to attach the clasp to) so you can choose the one that is more comfortable for you. We also include warranty info, terms & conditions, and for some products a QR-code to access special digital Watch Face collections.
  • What are the straps made of?
    High quality silicone that is hypo-allergenic. That said; almost nothing is 100% allergenic so please pay close attention to how your skin reacts to your strap in the first days of wearing it, and if you have any problems let us know, or return it to us for a full refund!  We have also tested for UV, sweat, general use, and worked to make our products as durable as possible for ongoing daily use. We believe they are more than robust enough to handle you, and your Apple Watch!
  • What if I get one and there is a problem with it?
    If your product does not work or is damaged for any reason please contact us here.
  • What if it breaks or does not perform as promised after 30 days?
    We offer a one-year warranty against defective product (details included in the box and also available here on the site). More information can be found here.
  • Are the branded straps official?
    Yes! We publish the license and copyright details of everything we do, and any branded product you see is based on official partnerships we have with the brands in question.
  • Do they include digital Watch Faces? How does that work? Do I need to pay extra for Watch Faces?
    We have an App called MobyFace which you can download for free on the Apple Store.  This App has tons of free Watch Face collections. Even without one of our straps you can download and start using the MobyFace App today. 
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  • Where do you ship to?
    We only ship to Australia and New Zealand.
  • What if I want to return or replace my strap?
    Our refund policy can be found here and warranty information can be found here.  
  • There has been a problem with my order or payment. What can i do?
    Drop us a line at hello@mobyfox.com.au and we will get back to you asap to figure out what’s going on.